Frequently asked questions about car rental

The most frequently asked questions

Can I return my rental car after office hours? 

Yes! Returning a rental car can be completed 24/7. We have dedicated key safe in our office front door. Please keep in mind that at our rental location payed parking is mandatory till midnight, 00:00h.

What payment and deposit options are available?

At Nedcars it is not possible to pay in cash at all. This to ensure our and your safety. All passenger cars need to be paid by credit card, named to the rentee of the vehicle. Passenger vans and delivery vans can be paid by bankcard or credit. Either need to be in the rentee name. 

When do I receive my deposit back?

You will receive the remainder of the deposit back on your bank account within 2-5 working days. Did the deposit not reach your account within 5 working days, please contact our office to confirm your account data. 

What is a rental day?

A rental day starts at 08:00 in the morning and runs till 08:00 in the morning on the next day. If your rental car is available on the afternoon before your rental period starts it is often possible to pick-up your car without extra costs. If you want to be certain the car is available you can reserve it for early pick-up for €25,- extra, incl. BTW.

I just got my driving license, can I rent a car?

At Nedcars Car Rental you can rent a car or van when you have your driving license longer than 1 year. 

I have some damage on my rental car, what do I do now?

In case of an accident: please stay calm and safe. Make sure you fill out the “European Damage Form” that you can find in the glove box of your rental car or download it at Europees damage form. Make sure you fill out all the questions about you and any party involved.

Can I use my car abroad during the rental period?

Yes, you can! Please make sure you ask our office to add the necessary insurance to your rental agreement. Please check here for a list of countries we can insure you for.

Can my rental car be delivered at my location?

For returning business customers Nedcars can deliver your car at your location. Please ask our office for the conditions. 

Can I rent with unlimited kilometers?

Yes, most of our cars have unlimited kilometers for rental periods 7 days or more. Also most of our special offers have unlimited kilometers added for free.